Delivery

Getting your items to you in a swift and timely manner is a priority for us, however due to the bespoke nature of the products that we sell, it may take a little longer than normal for us to dispatch them. To give you an idea on dispatch times we have created a handy guide below, please bear in mind that these are just estimated times and we do work to get your items sent out to you as soon as possible!

 

Estimated Dispatch Times:

Dispatched within 48 hours: Mugs
Dispatched within 1-3 days: Engraved, Printed and Embroidered items
Dispatched within 3-5 days: Ceramics and Glasses

 

Delivery Options

We have a few options available for you in regards to having your parcel delivered. Below is a handy guide on these options including price and delivery times. Please note that prices for some delivery methods will alter depending on overall basket price, and the delivery times shown are just an estimate.

 

Royal Mail 48
Price: £1.95 - £3.95
Delivery time: 3-5 Working days

Royal Mail 24
Price: £2.45 - £4.95
Delivery time: 1 - 3 Working days

Royal Mail Tracked 24
Price: £5.95
Delivery time: 1-3 Working days

Free Delivery: Royal Mail 24 Tracked*
Price: Free!
Delivery time: 1-3 Working days

Please note that Free delivery is not available on any international orders.

International Delivery

Gift That Feeling ships worldwide!

All international orders are shipped via Royal Mail international signed for service at a rate of £15 inc Vat.

This is a premium service to expedite your order to you in the fastest and safest way.

All international orders have an estimated delivery time of up to 10 working days.

Please note that if you are ordering a large quantity of items the shipping cost may be increased. Please contact us directly for a quote on the delivery price.

 

What to do if your parcel doesn't arrive

Unfortunately sometimes things do go wrong and parcels can be delayed in getting to you. We understand the frustration that this can cause and we will do everything that we can in order to help!

If you have chosen the 24 Tracked service then please get in touch with us, we will be able to see where exactly your parcel is and we will also be able to contact Royal Mail directly for updates. We highly recommend choosing this service at the checkout as it gives us the best chance to find your parcel and get it to you safe and sound if anything goes wrong during the delivery.

If you have chosen the standard 48 or 24 service then Royal Mail does ask that you wait 10 working days before declaring the parcel as missing. We would also recommend getting in touch with your local sorting office and asking your neighbours about the parcel during this time, it could be that your postman has just forgotten to put a notification card through your door.

If your parcel has still not arrived after 10 working days from the date of dispatch then please get in touch with us via admin@giftthatfeeling.com